BITS Spotlight

Happy Fall!  It’s been a busy few months at BITS.  In addition to our own ConnectedLive customer conference (more on that below), we attended a number of great events across the country, including the Jack Henry Annual Conference, the Association for Financial Technology’s Fall Summit, Data Center, Inc.’s Annual Bankers Conference, Iowa and Indiana’s Bankers Conventions, and many one-day forums and meetings.  

ConnectedLive: Securing Tomorrow

BITS’ Annual Customer Conference was again held at Ocean Place, in Long Branch, NJ.  The two-day conference included breakout sessions on a number of new products and services, while BITS’ CTO, Ryan Patrick, presented the keynote presentation on the threats that make protecting financial institutions more difficult than ever. Ryan announced the launch of SHIELD, BITS’ next generation security architecture platform. 

See more on BITS’ Security Solution:

Security Connected Quarterly webinars

BITS’ Security Services Manager, Kevin Gemmell, CISSP, CISA, CISM, discusses new products, recent breaches, and all things security on quarterly, interactive Webex updates.  Register for January’s Security Connected here.  

Not sure if your bank is adequately protected against threats? Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for a Security Review and personalized recommendations for your bank.

Customer Experience Platform

With more interaction and service requests coming over the phone, your financial institution needs more than just a dial tone to provide great customer service.  BITS’ new Customer Experience Platform is designed to deliver a top-quality communication solution between your bank and your customers.  

Our complete Customer Experience Platform ensures the highest-quality voice, a scalable and customizable design, feature rich options, and voice circuit and platform redundancy. In addition to our existing Contact Center, BITS recently announced the launch of CX Console, which provides your customer service teams access to advanced queing and directories; an optional auto attendant feature; and applications for agents and operators to manage call volume.  

Interested in learning more about how BITS’ Customer Experience Platform helps your bank improve user experience and customer service?  Contact us This email address is being protected from spambots. You need JavaScript enabled to view it..

As always, a continued thank you to our existing clients, who are always willing to serve as great references.